Refund policy

This policy explains when a nol top-up arranged through quicknol can be refunded and how to request it. It applies only to top-ups arranged with our team.

When a refund applies

• You paid for a top-up but the balance was not loaded to the card after we confirmed it could not be delivered.
• A duplicate payment was taken for the same request in error.
• An amount was charged that does not match the amount you confirmed with the manager.

When a refund does not apply

• The balance was loaded correctly to the tag ID you provided, even if the ID was given incorrectly by mistake.
• A change of mind after the balance has already been loaded and is available on the card.

How to request a refund

Email contact@quicknol.org or message us on WhatsApp with the email and 10-digit tag ID you used and a short description of the problem.

Timing

We review each request as quickly as we can. Where a refund is due, it is returned to the original payment method. The time it takes to appear on your statement depends on your bank.

Contact

Quicknol Digital Services, 1 34A St, Umm Suqeim First, Umm Suqeim 1, Dubai, United Arab Emirates.